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Good to know
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We want you to love your Folio & Stone order. If something isn't right and you’d like to return, email us at hello@folioandstone.co.uk within 14 days of receiving your order and we'll take it from there.
Please note earrings cannot be returned for hygiene reasons once worn.
We’ll refund you to your original payment method. This can take a few days to appear in your account.
Please send your item via a tracked service, as we can’t be held responsible for any loss.
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UK delivery — £3.99, sent via Royal Mail 48 Hour Tracked.
Orders are dispatched within 2-3 working days - we're a small independent business and every order is packed with care. You'll receive a tracking number once your order is on its way, so you can follow its journey.
All orders arrive in our gorgeous folio&stone jewellery boxes, perfect for gifting - or keeping for yourself!
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Sterling silver is a natural material and will tarnish over time - this is normal and not a flaw.
If you’d like to keep your pieces looking their best, avoid prolonged contact with water, perfume and harsh chemicals.
A soft polishing cloth will restore its shine - though we think the ageing is part of the beauty.
